Privacy Policy

Welcome to Spinko. This Privacy Policy explains how Spinko collects, uses, discloses, and protects your personal information when you use our online casino services. We are committed to protecting your privacy and handling your data transparently and securely. By accessing or using Spinko, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your information.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, phone number, and identification document details (e.g., passport, driving license) required for identity verification and anti-money laundering (AML) checks.
• Financial Information: We collect payment method details, such as bank account information, credit/debit card numbers, and e-wallet details, for processing deposits and withdrawals. We do not store full payment card numbers on our servers.
• Transactional Data: This includes details of your betting activity, deposits, withdrawals, and other transactions conducted on Spinko.
• Technical Information: We collect information about your device and how you interact with our services, including your IP address, browser type and version, operating system, device identifiers, and connection type.
• Usage Data: This comprises information about your activity on Spinko, such as pages visited, time spent on pages, games played, and features used.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone call recordings, are collected for quality assurance, training, and dispute resolution.
• Publicly Available Information: We may collect information about you from public sources or third-party databases to comply with our legal and regulatory obligations, such as for identity verification and fraud prevention.

We use your information for several purposes, primarily to operate and improve Spinko services, comply with legal obligations, and enhance your user experience:

• Account Management: To create and manage your player account, verify your identity, and process your registration.
• Service Provision: To enable you to participate in games, process your bets, deposits, and withdrawals, and provide customer support.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, ensuring the integrity of our platform.
• Legal and Regulatory Compliance: To comply with our licensing requirements, anti-money laundering (AML) regulations, responsible gambling obligations, and other legal mandates.
• Personalisation: To tailor our services, content, and promotions to your preferences and playing habits.
• Communication: To send you important service-related notices, updates, and, with your consent, marketing communications about Spinko products and promotions.
• Analytics and Improvement: To analyse user behaviour, monitor the performance of our services, and identify areas for improvement.
• Research and Development: To develop new features, products, and services based on user feedback and market trends.

We process your personal information based on specific legal grounds as required by data protection laws, including the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Spinko is subject, including AML laws, responsible gambling regulations, and licensing requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms. Our legitimate interests include fraud prevention, network and information security, direct marketing (where permitted), and improving our services.
• Consent: We may rely on your explicit consent for certain processing activities, particularly for sending marketing communications or for specific data processing not covered by other legal bases. You have the right to withdraw your consent at any time.

We may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT support, marketing, and data analytics. These providers are contractually bound to protect your data and only use it for the purposes specified by Spinko.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, licensing authorities, and law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the safety of others.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with organisations dedicated to these purposes.
• Group Companies: Your information may be shared within our corporate group for operational, analytical, and business purposes, always subject to this Privacy Policy.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

Spinko implements robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to protect data transmission between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it for their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

Under applicable data protection laws, you have several rights concerning your personal information:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis, or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Spinko uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Collect information about how visitors use our website, helping us understand user behaviour and improve site performance.
• Functionality Cookies: Remember your preferences and choices, such as language selection, to provide a more personalised experience.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of Spinko.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• Legal and Regulatory Obligations: We are required to retain certain data for specific periods to comply with anti-money laundering (AML) laws, responsible gambling regulations, and tax laws. This typically includes transaction records and identity verification documents.
• Contractual Requirements: Data necessary to maintain your active account and provide our services.
• Dispute Resolution: Data may be retained for longer periods if there is an ongoing dispute or investigation.
• Legitimate Business Interests: For purposes such as fraud prevention and maintaining the security of our services, where data retention is proportionate to the risk.

Once the retention period expires, your personal data will be securely deleted or anonymised.

Spinko operates globally, and your personal information may be transferred to, and stored at, destinations outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have equivalent data protection laws. When we transfer your data internationally, we implement appropriate safeguards to ensure your data receives an adequate level of protection. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.

By using Spinko, you acknowledge and agree to such transfers.

Spinko is strictly for individuals aged 18 or older, or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on Spinko and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of Spinko after any modifications constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our Data Protection Officer:

• Email: [email protected]
• Postal Address: [Our registered office address, which can be found on our website's About Us or Terms and Conditions page]

We are committed to addressing your inquiries promptly and transparently.