Responsible Gambling

At Spinko, we are dedicated to providing a safe, enjoyable, and responsible gaming environment for all our players. We understand that while gambling can be an entertaining pastime, it carries inherent risks. Our commitment extends beyond mere compliance with regulatory requirements, we actively promote responsible gaming practices and offer a suite of tools and resources to help you manage your play effectively. We believe that informed players make better decisions, and we strive to empower you with the knowledge and control necessary to keep your gaming experience positive. Our policies are designed to protect vulnerable individuals, prevent underage gambling, and assist anyone who may be experiencing gambling-related harm.

We continuously monitor our systems and practices to ensure they align with the highest standards of player protection and responsible conduct. Spinko is licensed and regulated by our licensing authority, which mandates strict adherence to responsible gaming principles. We are here to support you, and we encourage open communication about any concerns you may have regarding your gambling habits or those of someone you know.

Problem gambling can manifest in various ways, and it is important to be aware of the signs, both in yourself and in others. Recognising these indicators early can be crucial for seeking help and regaining control. While not exhaustive, some common signs include:

• Spending more money or time gambling than you intended.
• Feeling a need to be secretive about your gambling activities.
• Gambling to escape from problems, stress, or feelings of anxiety and depression.
• Trying to chase losses, believing you can win back money you have lost.
• Gambling affecting your relationships with family and friends.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Feeling restless or irritable when you try to cut down or stop gambling.
• Repeatedly trying to stop or cut back on gambling without success.

If you identify with several of these signs, or if you are concerned about your gambling, we urge you to consider using the tools available on Spinko and seeking external support.

Gambling should always be viewed as a form of entertainment, not a way to make money. To keep your experience with Spinko enjoyable and within healthy limits, consider these guidelines:

• Set a Budget: Decide beforehand how much money you can afford to lose and stick to it. Never gamble with money you need for essential expenses.
• Set a Time Limit: Allocate a specific amount of time for gambling and adhere to it. Avoid letting gambling consume too much of your day or night.
• Balance Gambling with Other Activities: Ensure gambling is just one of many leisure activities you enjoy. Maintain a healthy balance with work, hobbies, and social interactions.
• Do Not Chase Losses: Accept that losses are part of gambling. Trying to win back lost money often leads to further losses and increased distress.
• Avoid Gambling When Stressed or Upset: Emotional states can impair judgment. It is better to gamble when you are calm and clear-headed.
• Understand the Games: Familiarise yourself with the rules and odds of the games you play.

Spinko provides various tools to help you maintain control over your gambling habits. We encourage you to utilise these features proactively.

Spinko offers you the ability to set personal limits on your account, empowering you to manage your spending and playing time effectively. These limits can be set for specific periods and help ensure you gamble within your financial means and comfort zone.

• Deposit Limits: You can set a maximum amount of money you can deposit into your Spinko account over a daily, weekly, or monthly period. Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This feature allows you to set a maximum amount of money you are willing to lose over a daily, weekly, or monthly period. If your net losses (winnings minus stakes) reach this limit, you will be prevented from placing further wagers until the period resets.
• Wager Limits: You can also set a maximum amount you are willing to wager over a daily, weekly, or monthly period. This helps control the total sum of your stakes, regardless of wins or losses.

You can adjust these limits at any time through your account settings. Increasing a limit will typically take effect after a cooling-off period, usually 24 hours, to prevent impulsive decisions. Decreasing a limit will usually take effect immediately. We recommend setting these limits before you start playing.

If you feel you need a short break from gambling, Spinko provides options for time-outs and cool-off periods. These tools allow you to temporarily restrict access to your account for a defined duration, giving you space to reflect and regain perspective.

• Time-Outs: You can choose to take a short break from your Spinko account for periods such as 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will be unable to log in, deposit, or place any bets. Your account will automatically reactivate once the selected period expires.
• Cool-Off Periods: Similar to time-outs, cool-off periods offer a temporary break. The duration and specific terms may vary, but the objective is the same: to provide a controlled pause from gambling.

These features are easily accessible within your account settings. We encourage you to use them whenever you feel your gambling might be becoming problematic or if you simply wish to take a break.

For individuals who feel they need a more significant break from gambling, Spinko offers comprehensive self-exclusion options. Self-exclusion is a formal process where you voluntarily request to be prevented from accessing your account for an extended period.

• Self-Exclusion Durations: You can choose to self-exclude from Spinko for periods of 6 months, 1 year, 2 years, or 5 years. During this period, your account will be closed, and you will not be able to log in, deposit, or place any wagers. We will also take reasonable steps to prevent you from opening new accounts with us.
• Account Closure During Self-Exclusion: Any remaining funds in your account will be returned to you in accordance with our terms and conditions.
• Reactivation After Self-Exclusion: Once your chosen self-exclusion period has expired, your account will not automatically reactivate. You will need to contact our customer support team to request reactivation. There will typically be a further cooling-off period before your account is fully reinstated, and we may conduct checks to ensure reactivation is appropriate.

Self-exclusion is a serious step, and we advise you to consider it carefully. If you choose to self-exclude, we also recommend considering self-exclusion from other gambling operators you may use and seeking professional help.

Spinko is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ robust age verification procedures to ensure that all our players meet the minimum legal age requirement.

• Age Verification: During the registration process, and at various points thereafter, we require customers to provide proof of age. This may include requesting copies of identification documents such as a passport or driving licence. Accounts that fail age verification checks will be suspended, and any winnings forfeited.
• Parental Controls: We encourage parents and guardians to monitor their children's internet usage and consider using parental control software to prevent access to gambling websites. Numerous third-party applications are available that can block access to specific sites.
• Account Responsibility: Account holders are responsible for ensuring that their login details are kept confidential and that no minors have access to their Spinko account. If you suspect a minor has accessed your account, please contact us immediately.

Our dedication to protecting minors is unwavering, and we continuously review and enhance our measures to combat underage gambling.

To help you keep track of your time spent gambling, Spinko offers "Reality Checks" and session reminders. These features are designed to prompt you at regular intervals, allowing you to pause and reflect on your gaming activity.

• Reality Check Pop-Ups: You can set a reality check to appear at predetermined intervals, such as every 30 minutes or 60 minutes. When the reality check appears, it will display information such as the duration of your current session and your net profit or loss during that session.
• Action Options: Upon receiving a reality check, you will typically be given options to continue playing, view your transaction history, or end your session. This interruption provides an opportunity to decide whether to continue playing or take a break.

We strongly recommend activating the reality check feature in your account settings. It serves as a valuable tool for maintaining awareness of your playing habits and promoting responsible decision-making.

If you are concerned about your gambling habits, or simply wish to gain a clearer understanding of your relationship with gambling, taking a self-assessment can be a helpful first step. Spinko encourages you to honestly evaluate your playing behaviour.

Consider the following questions:

• Do you spend more money or time on gambling than you intended?
• Have you ever tried to stop or cut down on your gambling without success?
• Do you gamble to escape from problems or to relieve feelings of boredom or loneliness?
• Have you ever lied to family or friends to conceal the extent of your gambling?
• Has gambling caused any financial problems for you or your household?
• Have you ever neglected responsibilities at work, school, or home because of gambling?
• Do you feel restless or irritable when you are unable to gamble?
• Do you chase losses, trying to win back money you have lost?
• Has gambling ever caused you to feel guilty, anxious, or depressed?
• Have you ever borrowed money or sold anything to finance your gambling?

If you answered "yes" to several of these questions, it may indicate that your gambling is becoming problematic. Please consider using the responsible gaming tools available on Spinko and seeking advice from external support organisations.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)