Logħob Responsabbli

Spinko is dedicated to providing a safe and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment. However, we also recognise that for a small percentage of individuals, gambling can transition from a recreational activity to a serious problem. Our Responsible Gaming policy outlines our commitment to preventing problem gambling and ensuring our players have the tools and resources to manage their play responsibly. We comply with all regulatory requirements set by our licensing authority and continuously review our practices to maintain the highest standards of player protection. Our goal is to empower you to make informed decisions about your gaming habits at Spinko.

Problem gambling can manifest in various ways and is not always immediately obvious. It is important to be aware of the signs, both in yourself and in others. If gambling is causing stress, financial difficulties, or negatively impacting relationships, work, or health, it may be a problem. Common indicators include:

• Spending more money and time on gambling than you can afford or intend to.
• Chasing losses, trying to win back money you have lost.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Gambling to escape from problems or feelings of anxiety, guilt, or depression.
• Lying to family members, friends, or others to conceal the extent of your gambling involvement.
• Jeopardising or losing a significant relationship, job, or educational or career opportunity because of gambling.
• Relying on others to provide money to relieve a desperate financial situation caused by gambling.

If you recognise any of these signs, we encourage you to seek help and utilise the responsible gaming tools available at Spinko.

Maintaining control over your gambling activities is key to ensuring it remains a fun and harmless pastime. Here are some practical tips to help you stay in control:

• Gamble for entertainment, not as a way to make money. View gambling as an expense, similar to other forms of entertainment.
• Set a budget and stick to it. Decide how much money you can afford to lose before you start playing and do not exceed that amount.
• Set a time limit. Decide how long you will play and stick to that decision. Take regular breaks.
• Never chase losses. Accept that losing is part of gambling and do not try to win back money you have lost.
• Balance gambling with other activities. Ensure gambling does not become your only source of entertainment.
• Do not gamble when you are feeling distressed, upset, or under the influence of alcohol or drugs. Your judgment may be impaired.

Spinko provides tools to help you manage these aspects of your play.

Spinko offers a range of self-imposed limit options to help you manage your spending and time effectively. You can set financial limits on your account at any time. These limits are designed to help you stay within your budget and prevent you from spending more than you can afford. The available limits include:

• Deposit Limits: Restrict the amount of money you can deposit into your Spinko account over a specified period (daily, weekly, or monthly).
• Loss Limits: Control the maximum amount of money you can lose over a specific timeframe (daily, weekly, or monthly). Once this limit is reached, you will be prevented from placing further bets until the period resets.
• Wager Limits: Limit the total amount of money you can wager over a set period (daily, weekly, or monthly).

You can set or adjust these limits via your account settings. Any increase to a limit will take effect after a cooling-off period, as required by our licensing authority, to allow you to reconsider your decision. Decreases to limits usually take effect immediately.

If you feel you need a short break from gambling, Spinko offers "Time-Out" or "Cool-Off" periods. This feature allows you to temporarily suspend your account for a defined period. During a Time-Out, you will not be able to log in or access any gambling services on Spinko. This can be a useful tool if you are finding it difficult to control your play or simply wish to step away for a short while. You can choose from various durations, typically ranging from 24 hours to several weeks. Once the Time-Out period expires, your account will automatically reactivate, allowing you to resume play.

For individuals who feel they need a longer break or wish to stop gambling entirely, Spinko provides robust self-exclusion options. Self-exclusion is a formal process where you voluntarily request to be excluded from all gambling activities on our platform for a more extended period, typically ranging from six months to five years, or even permanently. During a self-exclusion period:

• Your Spinko account will be closed, and you will be unable to log in.
• We will take all reasonable steps to prevent you from opening new accounts.
• You will be removed from all marketing and promotional mailing lists.
• Any remaining funds in your account will be returned to you, subject to our withdrawal policies.

Self-exclusion cannot be reversed once it has been set. We recommend considering self-exclusion seriously if you are experiencing significant problems with your gambling. For further assistance with self-exclusion, please contact our customer support team.

Spinko is strictly committed to preventing underage gambling. Our services are not intended for, and we do not knowingly collect personal information from, individuals under the legal gambling age in their respective jurisdiction. We employ rigorous age verification procedures during the account registration process. This includes requesting proof of age and identity documentation. Any account found to belong to a minor will be immediately closed, and any winnings will be voided. We urge parents and guardians to take responsibility for preventing minors from accessing gambling sites. Tools such as internet filtering software can help prevent access to gambling content.

To help you monitor the time you spend gambling, Spinko offers "Reality Checks" and "Session Reminders." These features provide periodic notifications during your gaming sessions. A Reality Check will pause your game and display a summary of your activity, including how long you have been playing and your wins and losses during that session. This prompt allows you to reflect on your play and decide whether to continue or take a break. You can typically set the frequency of these reminders to suit your preferences, for example, every 30 minutes or every hour. This tool is designed to encourage conscious decision-making about your gaming duration.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step. Spinko provides access to a self-assessment questionnaire designed to help you evaluate your gambling behaviour. This questionnaire asks a series of questions about your gambling patterns, feelings, and the impact gambling has on your life. Your responses will provide an indication of whether you might be at risk of developing a gambling problem. This assessment is confidential and for your personal use. It is not a diagnostic tool but can serve as a valuable indicator and prompt for seeking further support if needed. You can find the self-assessment tool within your responsible gaming section of your Spinko account.

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Appoġġ nazzjonali: Malta

• Responsible Gaming Foundation · Linja tal-għajnuna: 1777
• Aġenzija Sedqa (Support Line 179) · Linja tal-għajnuna: 179
• Awto-esklużjoni: MGA self-exclusion

Appoġġ internazzjonali (kull pajjiż)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Linja tal-għajnuna: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)