Responsible Gambling

At Spinko, we are dedicated to providing a safe and enjoyable online gaming experience. Responsible gambling is a core principle of our operations. We understand that while most customers play for entertainment, gambling can, for a small minority, become problematic. Our aim is to prevent gambling-related harm and to support those who may be affected. We achieve this through a combination of proactive tools, clear information, and access to support resources. We adhere strictly to the regulations set by our licensing authority, ensuring that our policies and procedures are designed with player welfare at their forefront. Your well-being is paramount to us, and we continuously review and update our responsible gambling measures to maintain the highest standards.

Identifying the signs of problem gambling early is crucial. It is not always obvious, and individuals may try to conceal their difficulties. Some common indicators include:

• Spending more money or time gambling than you can afford or intended.
• Feeling the need to be secretive about your gambling activities.
• Having arguments with family or friends about your gambling.
• Neglecting responsibilities at work, school, or home due to gambling.
• Chasing losses, trying to win back money you have lost.
• Gambling to escape from problems, stress, or feelings of anxiety.
• Borrowing money or selling possessions to gamble.
• Experiencing mood swings, irritability, or depression related to gambling.
• Thinking about gambling constantly, even when not playing.

If you recognise any of these signs in yourself or someone you know, we encourage you to seek help. Spinko provides tools to help manage your play, and external organisations offer professional support.

Gambling should always be a form of entertainment, not a way to make money. To keep your experience enjoyable and prevent it from becoming a problem, consider the following advice:

• Gamble only with money you can afford to lose. Never gamble with funds allocated for essential expenses.
• Set strict limits on the time and money you spend gambling, and stick to them.
• Avoid chasing losses. Accept that losing is part of gambling.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other activities and hobbies. It should not be your only source of entertainment.
• Educate yourself about the odds of the games you play. Understand that the house always has an advantage.
• Take regular breaks during your gaming sessions.

Spinko offers various tools to help you maintain control over your gambling activities, which are detailed below.

Spinko empowers you to manage your spending effectively by offering comprehensive limit-setting tools. You can set financial limits that restrict the amount of money you can deposit, lose, or wager over specific periods. These limits can be daily, weekly, or monthly, providing flexibility to suit your personal budgeting. Once a limit is set, you cannot exceed it until the chosen period has elapsed. Any request to decrease a limit will take effect immediately. Requests to increase a limit, however, will involve a cooling-off period before they become active. This delay is designed to give you time to reconsider your decision and prevent impulsive changes. We strongly recommend all players utilise these tools to ensure their gambling remains within comfortable financial boundaries.

If you feel you need a short break from gambling, Spinko offers time-out and cool-off options. A time-out allows you to temporarily suspend your account for a defined period, typically ranging from 24 hours to several weeks. During a time-out, you will not be able to log in, deposit, or play any games. This feature is useful for short breaks or if you are experiencing a temporary urge to gamble more than intended. Once the time-out period expires, your account will automatically reactivate, and you can resume playing. This facility is distinct from self-exclusion, which is for longer-term breaks.

For individuals who feel they need a longer break from gambling, or wish to stop entirely, Spinko provides robust self-exclusion options. Self-exclusion allows you to permanently close your account or prevent access for an extended period, typically six months, one year, three years, or five years. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed. During self-exclusion, you will be unable to log in, deposit funds, or participate in any gambling activities on Spinko. We will also take reasonable steps to prevent you from opening new accounts. We understand that self-exclusion is a significant step, and we treat all such requests with the utmost seriousness and discretion. If you choose to self-exclude, we encourage you to also consider self-excluding from any other gambling operators you may use.

Spinko is strictly committed to preventing underage gambling. Our services are not intended for, and must not be used by, anyone under the legal gambling age in their jurisdiction. We employ rigorous age verification procedures during the registration process, requiring all new customers to confirm they are of legal age. We utilise third-party age verification services to cross-reference provided details. Any account found to belong to a minor will be immediately closed, and any winnings confiscated. We also encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites. Protecting children is a shared responsibility, and we urge adults to keep their login details confidential and supervise internet usage.

To help you monitor your gambling activity and maintain awareness of the time spent playing, Spinko offers reality checks and session reminders. A reality check is a pop-up notification that appears at predetermined intervals during your gaming session. This notification will inform you of the time you have been playing, your net winnings or losses during that session, and provide options to continue playing or log out. You can set the frequency of these reminders to suit your preferences, typically every 30 minutes or 60 minutes. These reminders are designed to prompt you to take a break, consider your activity, and make an informed decision about whether to continue playing. This tool is an important part of our commitment to responsible gambling, encouraging mindful play.

Understanding your gambling habits is the first step towards responsible play. We encourage all Spinko customers to regularly take a self-assessment to evaluate their relationship with gambling. This involves honestly answering a series of questions about your gambling behaviour, thoughts, and feelings. While not a clinical diagnosis, a self-assessment can highlight potential areas of concern and indicate whether you might benefit from further support or from utilising our responsible gambling tools. Many independent gambling support organisations offer anonymous self-assessment questionnaires online. Taking such a test can provide valuable insight and help you make informed decisions about your gambling activity. If the results suggest potential issues, please consider reaching out for professional help.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)